We're sorry you're thinking of leaving TextNow!
If you would like to cancel service after troubleshooting or speaking with a chat representative, head to your My Account page and click on Cancel Your Subscription, as shown in the example below.
You can also use your app to access your account settings. Tap on My Account on your TextNow app main menu:
And then scroll down on your Account page and tap on Cancel Your Subscription:
We have many support articles on this site that will help solve any particular issue you're having with your TextNow phone. And we also have our chat team available for troubleshooting help and answers for all your questions, right here: Click on the chat icon on the bottom corner of this page (or any of our support pages) during our chat hours, and one of our agents will be happy to help!
Our chat is available at the following times (Eastern):
- Monday-Sunday 10am-5:30pm
Our Return Policy
If you purchased your device in the last 30 days, and the device is in perfect condition along with the original packaging and accessories, the cost of the device along with your first month of service will be refunded to you upon successful return. Read more about our hassle-free return policy here.
When you cancel, your service will be terminated and no future service fees will be charged. If you are within the initial 30 day return period and return your device in it's original condition, your first month's service fee will also be refunded.
Cancelling a Family Plan
To cancel a family plan you will need to cancel and child accounts first. Sign into the main (or Parent) account on our Self Help Portal and you'll be able to manage subscriptions on each of your child accounts.
Our Refund Policy
If you cancel your subscription, refunds will only be eligible with 0MB of data usage during a billing cycle. Refunds are a one-time exception, and will not be applied toward multiple billing cycles.
Upon cancelling, a refund will be processed automatically if it meets the above criteria.