We're sorry you're thinking of leaving TextNow!
If you would like to cancel service after troubleshooting or speaking with a chat representative, head to your My Account page and click on Cancel Your Subscription, as shown in the example below.
You can also use your app to access your account settings. Tap on My Account on your TextNow app main menu:
And then scroll down on your Account page and tap on Cancel Your Subscription:
We have many support articles on this site that will help solve any particular issue you're having with your TextNow service, and we also have our chat team available for troubleshooting help and answers for all your questions, right here: Click on the chat icon on the bottom corner of this page (or any of our support pages) during our chat hours, and one of our agents will be happy to help!
Our chat is available at the following times (Eastern):
- Monday-Sunday 10am-5:30pm
Our Refund Policy
If you cancel your subscription, refunds will only be eligible with 0MB of data usage during a billing cycle. Refunds are a one-time exception, and will not be applied toward multiple billing cycles.
Upon cancelling, a refund will be processed automatically if it meets the above criteria.