If you're having trouble logging into your TextNow account, there could be a number of reasons why it's not working. This article will go over some of the more common issues:
1. Check to see if your credentials are correct
The first and most obvious thing to check is: Are you entering the correct username / email address and password? With TextNow, you can log in using either your username (chosen by you when you sign up), or the email address you used to create the account, along with the password you created. Obviously, these must all be correct to log in.
If you can't remember your username or password, you can use the Forgot? link on the log in page on TextNow. Enter the email address for your account, and we'll send a password reset link to that email address. That link is only active for about an hour, by the way, for security purposes. Also, if you don't see the email right away, check your spam folders in your email program as it can often be sorted there by mistake.
2. You're using an old version of the app
If you're on an older version, it just might be able not to connect to our servers properly. Luckily, the fix is easy: Update your app in the Play Store (for Android) or the App Store (for iOS) to the most recent available version, and try again.
To see what versions of Android and iOS are supported by our latest app version, please refer to this article.
3. You're using a VPN or are in an unsupported country
A VPN, or Virtual Private Network, allows you to create a secure connection to another network over the Internet. TextNow is not supported in any country outside of North America or through a VPN. If you are using a VPN you will not be able to log into the TextNow app. Please disconnect from the VPN and try logging in again.
4. Your account has been disabled
If you've tried logging in but are seeing a message saying that you've violated TextNow's Terms of Use, your account has likely been disabled—but don't panic just yet! You might be able to restore your account depending on the severity of the violation and whether you've been disabled for violating the Terms of Use before. To learn more about Terms of Use errors and find out how you may be able to get your account back, please see this article.
5. You're having trouble loading the CAPTCHA
If you see a message on the screen saying "Verify you are a human" but don't see a button to complete the CAPTCHA, there might be something preventing it from loading properly. This article outlines some troubleshooting steps you can take if the CAPTCHA is failing to load.