We aim to make sure that everyone is able to enjoy the freedom of having free wireless service. We know how important it is to be able to communicate with family, friends, and all of your important contacts. That is why any type of spamming, illegal, or otherwise harmful activity can lead to account disablement.
When you use your TextNow service in a way that violates our Terms of Use, you'll see a "Terms of Use" error the next time you try to sign into your account. You might be given the option to recover your account, depending on the severity of the violation and whether or not you've received any previous violations. Below, we'll show examples of the errors you might see and what they mean for your account.
On this page:
- Verify Your Email Error
- Your Account Has Been Disabled Error
- Can't log in, but don't see these errors
Verify Your Email Error
You'll likely see this error in first-time violations. In this case, your account might have been flagged by our spam filters. You'll get one opportunity to recover your account, so be sure to review our Terms of Use, because any further violations will result in your account being permanently disabled.
When you see the "Recover your account" message shown below when you login, you can regain access to your account by verifying your email. If you do not see the option to verify your email and recover your account, you may have gotten an "Account No Longer Available Error" (See below for what this means).
To recover your account:
1. Enter the email address associated with your TextNow account, then click on Send Verification Email and you should see this message asking you to check your email for a verification message:
2. Then, check your email for the verification message. Clicking on the link in the email will take you to a page like this:
3. Click Continue to verify your email:
4. Check I have read and agree to the Terms of Service after reading them over, and then click Verify Email:
5. And, finally, click on Back to Log In to go back to the Log In page, and you can sign back into your TextNow account.
Your Account Has Been Disabled Error
If when you attempt to login you see an error stating that your "account was flagged for violating our Terms of Use", as shown below, then your account has been permanently disabled for violating our Terms of Use. If you believe that this was done in error, you can tap the Submit Appeal button shown below to have this decision reviewed.
Can't log in, but don't see these errors
If you are not able to log in but don't see either of the errors shown above, you can check out this article for more help!