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How to Switch Devices

  • Updated

Want to move your TextNow service to another eligible phone or device? Below we'll go over how to change devices for WiFi-only accounts and wireless accounts that require SIM cards.

 

Free Accounts (used on Wi-Fi only)

If you're on a free, WiFi-only account, you'll need to download the TextNow app on your new device and log in with your account information. Then you're ready to call and text anywhere that WiFi is available! To see which devices the TextNow app is compatible with, you can check out this article.

 

Wireless Accounts (used with TextNow SIM Cards)

If you have another unlocked phone that is GSM compatible (you can use our device checker to find out whether your device is compatible or not), you won't need to activate your SIM again, you'll just need to follow these steps:

  1. Download the TextNow app on your new device and log into your account.
  2. Take your SIM card out of your old device.
  3. Put your SIM card into your new device.
  4. Set the APN settings on your new device (you can learn how to do so by checking out our guide here.)

SIM Card Sizes

You'll receive three different SIM card sizes to ensure that it will fit in any device, for more on SIM Card sizing you can check out this article.

 

Still looking for help?

If you're having trouble or have a question that isn't answered here in our Help Center, our support team can help you over Chat. Our agents are available every day to help you with any questions you might have. Our chat hours are 10am-5:30pm (Eastern), every day. Just look for the little purple bubble at the bottom of any Help Center page!
 
PRO TIP: For the best chat experience, please try to visit us on a different device than the one that you're looking for help with. That way we can troubleshoot the issue without risking the chat window being closed!

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