If you need any help with the TextNow app or are having issues with your service, the best way to get in touch is by accessing our chat support. If you have a question outside of our chat hours, you can also look for answers in our support articles, ask our chat bot, or visit our social media pages.
Chat with us
Our agents are available every day from 10am-5:30pm Eastern to help you with any questions or issues you have. You can open a chat by clicking on the purple chat bubble in the bottom-right corner of any Help Center page or article (including this one!) and ask our bot to speak with a support agent.
PRO TIP: For the best experience, open a conversation on a different device than the one you need help with so we can troubleshoot while chatting with you.
Visit our socials for support
Feel free to direct message us on any of our socials below if you have any questions or need help and are unable to access our chat support.
- Twitter: @textnowhelp
- Facebook: @TextNow
Verifying account ownership
When you start a conversation with us through our chat support or social media, you'll be asked to verify your profile information before we can make any changes or share information about the account. This information includes:
- Email address used to register the account
- Full name entered on the account
- ZIP code entered on the account
You can view and update your profile information by following these steps:
- Open the TextNow app and log in to your account
- Open the Menu
- Select Settings
- Tap on Account (on Android) or My Profile (on iOS)
- Scroll down the page to review your profile information
- If you need to update any of your information, tap on the field you want to change and enter your updated information then hit the OK or Done button