TextNow Phones & Service
How does your service work?
Does your service work without WiFi?
What is your refund policy?
How do I pay my monthly bill?
What are the acceptable monthly payment options?
My credit score is not the greatest - can you work with me?
Can TextNow receive collect calls?
Bringing My Own Device
Can I bring my phone to you?
Do you have SIM cards?
How does your service work?
At first glance TextNow might look like any other wireless service. But what sets us apart is our technology makes our phone service extremely affordable and able to do more than other traditional phone services!
We're the first wireless provider to offer FREE Nationwide Talk & Text in the U.S.
All of our Data Add-On options include the following:
- Unlimited texting, calling, and data*
- No contracts, credit checks, or hidden fees
- Visual voicemail and call forwarding
- Call waiting
- Ability to use your TextNow phone number on devices other than your phone such as your computer, iPod Touch, and tablet
*each plan includes a different amount of data at 4G/3G (faster) speed. Data at 2G (slower) speed is unlimited.
Does your service work without WiFi?
Yes! If you have Ad Free+ or a Data Add-On your phone will work without WiFi. When there is no WiFi available, our phones will use voice and data from the Nationwide Network. Use this map to confirm there is 3G/4G/LTE/Voice coverage in your area.
What is your refund policy?
Should you choose to return your device to us within the first 30 days, we will refund the cost of the phone to you (free return shipping). If the device is in it's original perfect condition, and you have the original packaging and accessories, the cost of the device, including shipping and service fees, will be refunded to you upon successful return.
Outside of the initial 30 days, if you cancel your subscription, refunds will only be eligible with 0MB of data usage during a billing cycle. Refunds are a one-time exception, and will not be applied toward multiple billing cycles.
Upon cancelling, a refund will be processed automatically if it meets the above criteria.
How do I pay for my subscription?
Once you subscribe to a monthly plan with us, we will use the same payment card to automatically renew your service on a monthly basis. If you'd like to update the payment card used on your account, please go to your TextNow app, tap the main menu button (3 horizontal lines in the top left corner) and select My Account. Alternatively, you can sign into textnow.com and click the My Account tab to modify payment/billing information.
What are the acceptable monthly payment options?
We accept all major debit, credit, and prepaid cards:
- Visa
- MasterCard
- American Express
- JCB
- Discover
- Diners Club
For those who prefer to use cash, you can purchase a prepaid card or gift card with a Visa, MasterCard, or American Express logo (from a local grocery store/gas station/big box store) and use it to pay for your initial purchase as well as the monthly subscription.
My credit score is not the greatest - can you work with me?
Absolutely! If you do not have access to a credit card (bad credit or under 18), you can sign up using a prepaid card or debit card as long as it has one of the following logos on it.
- Visa
- MasterCard
- American Express
- JCB
- Discover
- Diners Club
Can TextNow receive collect calls, or calls from a correctional facility?
No, I'm afraid the TextNow system cannot accept collect calls, as we have no way to bill you for individual calls. All calls to and from your TextNow phone from the US and Canada are free.
Correctional facilities will often have a list of phone carriers and services that will work with their phone systems. TextNow is generally not compatible with these; contact the correctional facility's head office for more information.
Can I bring my own phone to you?
You can! We can activate some devices directly, and we also sell SIM cards to use with your compatible phone! Click here to get started activating your devices.
We do! If you have a GSM device, you can purchase a SIM card from us to use with your device. To find the card compatible with your device, click Buy Now on our SIM card page.