Help! I'm Unable To Make A Call

If you're having trouble placing a call with TextNow, try these tips:

1. Make sure you are connected to the internet (either WiFi or Cellular Data)
   • Sound quality is heavily dependent on your network speeds. Please make sure you are getting proper internet speeds (You can do a speed test here)
   • If you’re using cellular data, we suggest changing from 3G to 4G. If you have the option to use Wi-Fi, that’s more preferable. The improved speeds will ensure that your calls are well connected
   • Disable Data saver Mode if enabled
   • Turn Airplane mode OFF
2. Make sure all permissions are enabled for TextNow. If you're unsure if they are all enabled. you can uninstall and reinstall the TextNow app. 
3. Ensure the TextNow app is up to date
   • To see if your app is up to date you can go to the Play Store (Android) or AppStore (iOS) and search for TextNow. If you see an option to Update, then click Update. If you do not see an option then your app is up to date.
4. Turn on Background Data usage
   • To do so on Android, open Settings and go to Apps > TextNow. Tap on Data usage or Mobile data & Wi-Fi. Enable Background data
   • To fix it on iPhone, open Settings, scroll down and tap on TextNow. Turn on the toggle next to Mobile data.
5. Clear Cache (Android)
   • Clearing cache will not delete any personal data from your phone. It only removes the temporary files. However, don’t tap on Clear storage or Clear data as it will delete all your chats.
   • To clear cache, open Settings on your phone and go to Apps or Apps & notifications. Tap on TextNow under All apps. Tap on Storage followed by Clear cache.
6. If you're calling internationally, ensure you have enough international long distance credits to place your call. You can purchase credits through the My Store section of your TextNow app.
7. If it's only happening when you call a specific number, ensure the person you're calling is available and hasn't blocked your number.