* This is for canceling Ad-Free+, Ad Free Lite, and Lock Your Number. For Data Plans and Nationwide Talk and Text see here.
We're sorry to see you go! If you're having trouble with the service please give us a shout via chat. Open the TextNow app, and through the main menu go to Support. Then click on Browse Articles. Click on the purple chat icon at the bottom of the screen to speak with an agent. We're available everyday Monday - Sunday, 10am - 5:30pm EST.
To cancel your subscription you'll need to go into whichever store you originally bought the subscription on. This could be either the AppStore on iOS (Apple) or the PlayStore on Android.
For Android
1. Launch the Google Play Store app.
2. Tap Menu > Account > Subscriptions and tap on TextNow.
3. At the bottom of the screen there should be an option to Cancel Subscription.
You can also access your subscription information through the TextNow app. Open the main menu of TextNow, tap on Premium at the top of the menu, and then tap on Manage Subscription.
For iOS
1. Open the App Store on your iOS Device
2. Scroll down to the bottom and tap on Apple ID, and then tap View Apple ID
3. Scroll down and tap on Subscriptions.
4. Tap on TextNow in that list.
5. Scroll down and tap Cancel Subscription.
You can also access your subscription information through the TextNow app. Open the main menu of TextNow, tap on Premium at the top of the menu, and then tap on Manage Subscription (for Android) or Check Subscription Status (on iOS)
You can find out more on cancelling a subscription on the Google Play Store here.
You can find out more on cancelling a subscription on the Apple AppStore here.