In some cases, you may have to delete the Google account on your phone for troubleshooting purposes. (Don't worry, you can always re-enable it after your phone is back in working order.)
The easiest way to do this is through the main Settings menu on your phone:
- Tap on the Settings app.
- Scroll down to the Accounts section on your Settings menu and tap on the Google section of Accounts.
- Tap on the Google account you're currently signed into.
- Tap the icon for the drop-down menu in the top right-hand corner (the icon has three dots) and select Delete Account.